Privacy Policy

1. Introduction

Welcome to Agghigroun Travel ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Agghigroun Travel is registered in the United Kingdom with its registered office at 42 Abbey Road, Westminster, London SW1A 1AA.

2. Information We Collect

We may collect the following information about you:

• Personal Information: Name, email address, postal address, telephone number, date of birth, passport details, and payment information when you make a booking or subscribe to our newsletter.
• Travel Preferences: Information about your travel plans, preferences, and special requirements.
• Technical Information: IP address, browser type and version, time zone setting, operating system, and device information.
• Usage Information: Information about how you use our website, including pages visited, time spent on pages, and links clicked.
• Communication Information: Records of communications between us, including emails, phone calls, and live chats.

3. How We Collect Your Information

We collect information in several ways:

• Direct Interactions: When you fill in forms on our website, subscribe to our newsletter, or correspond with us.
• Automated Technologies: When you navigate our website, we may automatically collect technical information using cookies and similar technologies.
• Third Parties: We may receive information about you from third parties, such as business partners, subcontractors, advertising networks, and search engines.

4. How We Use Your Information

We use your information for the following purposes:

• To provide you with travel services and fulfill your bookings
• To process payments and prevent fraudulent transactions
• To send you newsletters and marketing communications (if you have opted in)
• To respond to your inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations
• To administer and protect our business

5. Legal Basis for Processing

We will only use your personal information when the law allows us to. The legal bases we rely on are:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights do not override these interests.
• Legal Obligation: Processing is necessary to comply with a legal obligation.
• Consent: You have given consent to the processing of your personal data for one or more specific purposes.

6. Data Sharing and Transfers

We may share your personal information with:

• Travel suppliers (hotels, airlines, car rental companies) to fulfill your bookings
• Payment processors to handle transactions
• Professional advisers including lawyers, auditors, and insurers
• Regulatory authorities when required by law
• Service providers who provide IT, system administration, and other services

Some of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data may involve a transfer of data outside the EEA. We ensure a similar degree of protection is afforded to your data by ensuring at least one of the following safeguards is implemented:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Using providers based in the US that are part of the Privacy Shield framework.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Legal Rights

Under data protection laws, you have rights regarding your personal data, including:

• Right to Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate personal data.
• Right to Erasure: Request erasure of your personal data in certain circumstances.
• Right to Restrict Processing: Request restriction of processing of your personal data.
• Right to Data Portability: Request the transfer of your personal data to you or a third party.
• Right to Object: Object to processing of your personal data in certain circumstances.
• Right to Withdraw Consent: Withdraw consent where we rely on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below. You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

10. Cookies

We use cookies and similar tracking technologies to track activity on our website and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about the cookies we use, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: